TWINSTER (1-Person Body Slide)
1- Are these attractions allowed for all guests?
- Guests with a standard CYAN ticket (Blue or Yellow wristband) who are 1.10 meters and above are allowed to access this complex. Other companions and kids below 1.10 meters are not allowed on this ride.
2- Is there a maximum and minimum height requirement for these rides?
- Twinster can be accessed by guests with a standard CYAN ticket (Blue or Yellow wristband) who are 1.10 meters and above.
3- Is there a maximum and minimum weight for these rides?
- The maximum individual weight for these attractions is 136kg.
4- What is CYAN Express Line?
- CYAN Xpress line is a different route to an attraction that enables guests to skip a long queue. This ticket gives fast accessibility to the rides and can be purchased via our online platform or at the counter of the waterpark.
5- My friend has a CYAN Express Pass; can I join him on the express line if I didn’t purchase a CYAN Express Pass?
- CYAN Express line is designated only for the guests who have bought CYAN Express tickets. If you are tagging along a guest without CYAN Express tickets, both of you would have to queue on the normal line.
6- Can I choose a riding position?
- The lifeguard in charge will describe the best position on how to ride.
7- Can I choose which lane/flume to ride on?
- Yes, you can choose your desired lane/flume to ride on.
8- Is there a raft conveyor for these rides?
- Rafts are not permitted to be used at these attractions. Twinster is a body slide.
9- Why are there weighing scales at the top of the towers?
- To enjoy a smooth experience, each guest must be weighed before dispatch to ensure the maximum safety of all riders. Please note that all riders must reweigh each time they visit the attractions before dispatch.
10- Which items are not allowed on these rides?
- All forms of loose items (e.g. jewelry, phones without waterproof phone pouches, inappropriate swimwear, rubber soles aqua shoes, etc.) aren’t allowed on these attractions.
11- Is regular clothing allowed on these rides?
- The only permitted costumes on these attractions are recognized swimwear. Inappropriate swimwear (e.g. cotton, jeans, wool, chinos, khaki, etc.) is not allowed to be worn inside the attraction.
12- Can lifeguards stop me from accessing the ride if they notice any rule violations?
- Yes, the lifeguards are solely in charge of their zones/dispatch areas. The Lifeguard has the right to prevent a guest from accessing an attraction if the guest doesn’t comply with all the requirements or violates the set rules and regulations. This safety measure has been put in place to prevent injuries/aquatic emergencies.
13- What would happen if I ignore the lifeguard’s instructions and jump into the slide without their permission?
- This act is classed as a significant safety violation and any guest found doing this will be ejected immediately from the waterpark or handed over to law enforcement officers. Please adhere to the instructions given by the lifeguard and follow all safety protocols.
14- Are guests permitted to swim in the catch pool?
- Swimming is not allowed in rides catch pools, there are dedicated areas for swimming such as the Wave Pools and Lazy River.
15- Are rafts/tubes/life jackets allowed on these rides?
- This attraction comprises mainly body slides. Rafts/tubes/life jackets of any kind aren’t allowed in and around this attraction.
16- Can expectant mothers or guests with varying health conditions access these attractions?
- This attraction is not recommended for expectant mothers, or persons with a history of neck, back, joint, or heart problems due to the fact these rides have different characteristics (steeps, turns, & varying thrills levels).
17- Are ABAYAS allowed to be worn on these slides?
- For the safety of everyone, ABAYA is prohibited in the water. There are varieties of modest swimwear available in our retail shop.
18- Is jumping/running/horseplay allowed in and around these attractions?
- Running, jumping ropes, and other forms of horseplay are highly prohibited in and around the pool/attractions/waterpark. We highly recommend that guests refrain from doing this and also that, parents and guardians restrict their kids from running or involving in horseplay.
19- Are DIAPERS a must for kids?
Waterproof Diapers are a must for kids who are non-potty trained. This measure has been put in place to avoid water contamination and the closure of the attractions.
TORNADO (2 - 4 Person Tube Slide)
1- Is this attraction allowed for all guests?
- This attraction can only be accessed by guests who are 1.2 meters and above. Companions and kids below 1.2 meters are not allowed on this ride.
2- Is there a maximum and minimum height for these rides?
- The minimum individual height for this attraction is 1.2 meters. Guests below 1.2 meters can access the kids' complexes, Wave Pool, and Lazy River. Guests with a height of 1.10 meters and above can access Rally Racers.
3- Is there a maximum and minimum weight for these rides?
- The maximum individual weight for Tornado is 114kg, and the maximum combined weight for 2 - 4 riders is 320kg. The maximum individual weight for Big Stream is 114kg, and the maximum combined weight for 2 – 4 riders is 363kg. The minimum combined weight for Tornado and Big Stream is 80kg.
4- What is CYAN Express Line?
- CYAN Xpress line is a different route to an attraction that enables guests to skip a long queue. This ticket provides fast accessibility to the rides and can be purchased via our online platform or at the waterpark counter.
5- My friend has a CYAN Express Pass; can I join him on the express line if I didn’t purchase a CYAN Express Pass?
- CYAN Express Line is designated only for the guests who have bought CYAN Express tickets. If you are tagging along a guest without CYAN Express tickets, both of you would have to queue on the normal line.
6- Can I choose which position to sit on the raft?
- For safety reasons and to experience thrilling moments, the dispatch lifeguard will be the sole determinant of the seating sequence of each rider. The seating sequence will be based on the weight of the riders.
7- Is there a raft conveyor for these rides?
- Yes, we have a raft conveyor for these attractions. All you have to do is access the pathways to the attraction you want and wait in the queue until it reaches your turn.
8- Why are there weighing scales at the top of the towers?
- To enjoy a smooth experience, each group must be weighed before dispatch to ensure the maximum safety of all riders. Please note that all riders/groups of riders must reweigh each time they visit the attractions before dispatch.
9- Which items are not allowed on these rides?
- All forms of loose items (e.g. jewelry, phones without waterproof phone pouches, inappropriate swimwear, etc.) aren’t allowed at these attractions.
10- Is regular clothing allowed on these rides?
- The only permitted costumes on these attractions are recognized swimwear. Inappropriate swimwear (e.g. cotton, jeans, wool, chinos, khaki, etc.) is not permitted to be worn inside the attraction.
11- Can lifeguards stop me from accessing the ride if they notice any rule violations?
- Yes, the lifeguards are solely in charge of their zones/dispatch areas. The Lifeguard has the right to prevent a guest from accessing an attraction if the guest doesn’t comply with all the requirements or violates the set rules and regulations. This safety measure has been put in place to prevent injuries/aquatic emergencies.
12- What would happen if I ignore the lifeguard’s instructions and jump into the slide without their permission?
- This act is classed as a significant safety violation and any guest found doing this will be ejected immediately from the waterpark or handed over to law enforcement officers. Please adhere to the instructions given by the lifeguard and follow all safety protocols.
13- Are guests permitted to swim in the catch pool?
- Swimming is not allowed in rides catch pools, there are dedicated areas for swimming such as the Wave Pools and Lazy River.
14- Can I take slide rafts/tubes with me to another area?
- Rafts/tubes aren’t permitted to be carried around while in the waterpark. They are to be used only in their designated areas.
15- Can I use the raft conveyor to transport myself to the top of the tower?
- Raft conveyors are only designed to transport the slide tubes to the top of the tower. Please refrain from touching or using the raft conveyor.
16- Can expectant mothers or guests with varying health conditions access these attractions?
- This attraction is not recommended for expectant mothers, or persons with a history of neck, back, joint, or heart problems due to the fact these rides have different characteristics (steeps, turns, & varying thrills levels).
17- Are ABAYAS allowed on these slides?
- For the safety of everyone, ABAYA is prohibited in the water. There are varieties of modest swimwear available in our retail shop.
18- Is jumping/running/horseplay allowed in and around these attractions?
- Running, jumping ropes, and other forms of horseplay are highly prohibited in and around the pool/attractions/waterpark. We highly recommend that guests refrain from doing this and also that, parents and guardians restrict their kids from running or involving in horseplay.
19- Is tilting or shaking of the rafts allowed while riding on these attractions?
- Tilting and shaking the rafts while riding on the attraction is highly prohibited. Please adhere to the instructions given by the lifeguard at the dispatch point.
BIG STREAM (2 - 4 Person Tube Slide)
1- Is this attraction allowed for all guests?
- This attraction can only be accessed by guests who are 1.2 meters and above. Companions and kids below 1.2 meters are not allowed on this ride.
2- Is there a maximum and minimum height for these rides?
- The minimum individual height for this attraction is 1.2 meters. Guests below 1.2 meters can access the kids' complexes, Wave Pool, and Lazy River. Guests with a height of 1.10 meters and above can access Rally Racers.
3- Is there a maximum and minimum weight for these rides?
- The maximum individual weight for Tornado is 114kg, and the maximum combined weight for 2 - 4 riders is 320kg. The maximum individual weight for Big Stream is 114kg, and the maximum combined weight for 2 – 4 riders is 363kg. The minimum combined weight for Tornado and Big Stream is 80kg.
4- What is CYAN Express Line?
- CYAN Xpress line is a different route to an attraction that enables guests to skip a long queue. This ticket provides fast accessibility to the rides and can be purchased via our online platform or at the waterpark counter.
5- My friend has a CYAN Express Pass; can I join him on the express line if I didn’t purchase a CYAN Express Pass?
- CYAN Express Line is designated only for the guests who have bought CYAN Express tickets. If you are tagging along a guest without CYAN Express tickets, both of you would have to queue on the normal line.
6- Can I choose which position to sit on the raft?
- For safety reasons and to experience thrilling moments, the dispatch lifeguard will be the sole determinant of the seating sequence of each rider. The seating sequence will be based on the weight of the riders.
7- Is there a raft conveyor for these rides?
- Yes, we have a raft conveyor for these attractions. All you have to do is access the pathways to the attraction you want and wait in the queue until it reaches your turn.
8- Why are there weighing scales at the top of the towers?
- To enjoy a smooth experience, each group must be weighed before dispatch to ensure the maximum safety of all riders. Please note that all riders/groups of riders must reweigh each time they visit the attractions before dispatch.
9- Which items are not allowed on these rides?
- All forms of loose items (e.g. jewelry, phones without waterproof phone pouches, inappropriate swimwear, etc.) aren’t allowed at these attractions.
10- Is regular clothing allowed on these rides?
- The only permitted costumes on these attractions are recognized swimwear. Inappropriate swimwear (e.g. cotton, jeans, wool, chinos, khaki, etc.) is not permitted to be worn inside the attraction.
11- Can lifeguards stop me from accessing the ride if they notice any rule violations?
- Yes, the lifeguards are solely in charge of their zones/dispatch areas. The Lifeguard has the right to prevent a guest from accessing an attraction if the guest doesn’t comply with all the requirements or violates the set rules and regulations. This safety measure has been put in place to prevent injuries/aquatic emergencies.
12- What would happen if I ignore the lifeguard’s instructions and jump into the slide without their permission?
- This act is classed as a significant safety violation and any guest found doing this will be ejected immediately from the waterpark or handed over to law enforcement officers. Please adhere to the instructions given by the lifeguard and follow all safety protocols.
13- Are guests permitted to swim in the catch pool?
- Swimming is not allowed in rides catch pools, there are dedicated areas for swimming such as the Wave Pools and Lazy River.
14- Can I take slide rafts/tubes with me to another area?
- Rafts/tubes aren’t permitted to be carried around while in the waterpark. They are to be used only in their designated areas.
15- Can I use the raft conveyor to transport myself to the top of the tower?
- Raft conveyors are only designed to transport the slide tubes to the top of the tower. Please refrain from touching or using the raft conveyor.
16- Can expectant mothers or guests with varying health conditions access these attractions?
- This attraction is not recommended for expectant mothers, or persons with a history of neck, back, joint, or heart problems due to the fact these rides have different characteristics (steeps, turns, & varying thrills levels).
17- Are ABAYAS allowed on these slides?
- For the safety of everyone, ABAYA is prohibited in the water. There are varieties of modest swimwear available in our retail shop.
18- Is jumping/running/horseplay allowed in and around these attractions?
- Running, jumping ropes, and other forms of horseplay are highly prohibited in and around the pool/attractions/waterpark. We highly recommend that guests refrain from doing this and also that, parents and guardians restrict their kids from running or involving in horseplay.
19- Is tilting or shaking of the rafts allowed while riding on these attractions?
- Tilting and shaking the rafts while riding on the attraction is highly prohibited. Please adhere to the instructions given by the lifeguard at the dispatch point.
ADULT WAVE POOL (Special Facility)
1- Is this attraction allowed for all guests?
- This attraction can only be accessed by all guests with standard CYAN wristbands (Yellow wristbands and Blue wristbands). Supervising companions who have a different wristband aren’t permitted in this attraction.
2- Are companions allowed in this attraction?
- Companions with a standard CYAN ticket (Blue wristband) are allowed while supervising companions without the blue wristband aren’t allowed in this attraction.
3- Is there a maximum and minimum height for this attraction?
- All age groups can access this attraction. It is a must for guests or kids below 1.2 meters to be accompanied by a responsible adult and also be within arm's reach at all times.
4- Is there a maximum and minimum weight for this attraction?
- There isn’t a weight limit for this attraction. All standard CYAN wristband holders (Yellow wristbands and Blue wristbands) are permitted to use this attraction.
5- Are tubes/rafts allowed at the wave pool?
- Rafts/tubes aren’t permitted to be used in and around the wave pool because they are seen as an obstruction to other guests and our lifeguards.
6- Is it a must to wear lifejackets at the wave pool?
- There are complimentary lifejackets around the wave pool. It is a must for kids below 1.2 meters to wear a life jacket. In addition, it is strongly suggested that weak/non-swimmers wear life jackets at all times.
7- Can I dive at the wave pool?
- Diving in and around the wave pool is prohibited. This safety measure has been put in place to prevent injuries/aquatic emergencies.
8- Can I swim in all the areas of the wave pool?
- Swimming is not permitted in some areas of the wave pool. These areas have been highlighted with yellow buoy lines. Please refrain from holding, hanging on, or going past these buoy lines.
9- Which items are not allowed in this attraction?
- All forms of loose items (e.g. jewelry, phones without waterproof phone pouches, inappropriate swimwear, etc.) aren’t allowed at this attraction.
10- Is regular clothing allowed in this attraction?
- The only permitted costumes on this attraction are recognized swimwear. Inappropriate swimwear (e.g. cotton, jeans, wool, chinos, khaki, etc.) is not allowed to be worn inside the attraction.
11- Can lifeguards stop me from accessing the pool if they notice any rule violations?
- Yes, the lifeguards are solely in charge of this area. The Lifeguards have the right to prevent a guest from accessing the pool if the guest doesn’t comply with all the requirements or violates the set rules and regulations repeatedly. This safety measure has been put in place to prevent injuries/aquatic emergencies.
12- What would happen if I ignore the lifeguard’s instructions, engage in horseplay, jump, or dive into the pool?
- This act is classed as a significant safety violation and any guest found doing this will be ejected immediately from the waterpark or handed over to law enforcement officers. Please adhere to the instructions of the lifeguards.
13- Is it permitted to smoke in the pool?
- Smoking is not allowed in our pools, we have designated smoking areas inside the waterpark. Please ask a lifeguard for the nearest smoking area.
14- Can I play sports (football/volleyball/basketball/Frisbees) in the pool?
- The wave pool is only designed for swimming. Sports activities like football, volleyball, basketball, and Frisbees aren’t allowed in the pool. We have a designated area inside the waterpark for sports activities.
15- Can I sit or stand on the elevated part of the wave pool?
- For safety reasons; Guests aren’t allowed to sit and stand on the elevated part of the wave pool. These areas are pathways designed for emergency extrication.
16- Can expectant mothers or guests with varying health conditions access the wave pool?
- This attraction is not recommended for expectant mothers, or persons with a history of neck, back, joint, or heart problems because ocean-like waves generate during operation.
17- Are ABAYAS allowed inside the pool?
- For the safety of everyone, ABAYA is an inappropriate swimwear and it is prohibited in the water. There are varieties of modest swimwear available in our retail shop.
18- Is jumping, running/horseplay allowed in and around the pool/waterpark?
- Running, jumping ropes, and other forms of horseplay are highly prohibited in and around the pool/attractions/waterpark. We highly recommend that guests refrain from doing this and also that, parents and guardians restrict their kids from running or involving in horseplay.
19- Are DIAPERS a must for kids?
- Waterproof Diapers are a must for kids who are non-potty trained. This measure has been put in place to avoid water contamination and the closure of the attractions.
LAZY RIVER (Special Facility)
1- Is this attraction allowed for all guests?
- This attraction can only be accessed by all guests with standard CYAN wristbands (Yellow wristbands and Blue wristbands). Supervising companions with different wristbands aren’t allowed to access this attraction.
2- Are companions allowed in this attraction?
- Supervising companions without a standard CYAN ticket (Blue or Yellow wristband) aren’t allowed in this attraction.
3- Is there a maximum and minimum height for this attraction?
- All age groups can access this attraction. Guests or kids below 1.2 meters are required to be accompanied by a responsible adult and also be within arm's reach at all times.
4- Is there a maximum and minimum weight for this attraction?
- There isn’t a weight limit for this attraction. All standard CYAN wristband holders (Yellow wristbands and Blue wristbands) are permitted to use this attraction.
5- Are tubes allowed at the wave pool?
- Yes, only the recognized transparent CYAN lazy river tubes are permitted to be used in the lazy river.
6- Is it a must to wear lifejackets at the Lazy River?
- There are complimentary lifejackets at the entrance of the lazy river. It is a must for kids below 1.2 meters to wear a life jacket. In addition, it is strongly suggested that weak/non-swimmers wear life jackets at all times.
7- Can I dive at the lazy river?
- Diving in and around the lazy river isn’t permitted. This safety measure has been put in place to prevent injuries/aquatic emergencies.
8- Can I swim in all the areas of the lazy river?
- Swimming is not permitted in some areas of the lazy river. These areas have been highlighted with yellow buoy lines. Please refrain from holding, hanging on, or going past these buoy lines.
9- Is it a must to use a tube at the lazy river?
- Guests can choose to walk around and enjoy the wave flow of the river. Please take note that it is highly recommended to use the recognized CYAN lazy river tubes for those who want to ride on tubes. Other inflatables aren’t permitted in the lazy river.
10- Which items are not allowed in this attraction?
- All forms of loose items (e.g. jewelry, phones without waterproof phone pouches, inappropriate swimwear, etc.) aren’t allowed at this attraction.
11- Is regular clothing allowed in this attraction?
- The only permitted costumes on this attraction are recognized swimwear. Inappropriate swimwear (e.g. cotton, jeans, wool, chinos, khaki, etc.) is not allowed to be worn inside our attraction.
12- Can lifeguards stop me from accessing the river if they notice any rule violations?
- Yes, the lifeguards are solely in charge of this area. The Lifeguards have the right to prevent a guest from accessing the river if the guest doesn’t comply with all the requirements or violates the set rules and regulations repeatedly. This safety measure has been put in place to prevent injuries/aquatic emergencies.
13- What would happen if I ignore the lifeguard’s instructions, engage in horseplay, jump, or dive into the river?
- This act is classed as a significant safety violation and any guest found doing this will be ejected immediately from the waterpark or handed over to law enforcement officers. Please adhere to the instructions of the lifeguards.
14- Is it permitted to smoke in the lazy river/pool?
- Smoking is not allowed in our pools, we have designated smoking areas inside the waterpark. Please ask a lifeguard for the nearest smoking area.
15- Can I play sports (football/volleyball/basketball/Frisbees) in the lazy river?
- The lazy river is only designed for swimming and leisure (relaxation). Sports activities like football, volleyball, basketball, and Frisbees aren’t allowed in the lazy river/pool. We have a designated area inside the waterpark for sports activities.
16- Can I sit or stand on the elevated part of the lazy river?
- For safety reasons; Guests aren’t allowed to sit and stand on the elevated part of the lazy river. These areas are pathways designed for emergency extrication.
17- Can expectant mothers or guests with varying health conditions access the lazy river?
- This attraction is not recommended for expectant mothers, or persons with a history of neck, back, joint, or heart problems because ocean-like waves generate during operation.
18- Are ABAYAS allowed inside the lazy river?
- For the safety of everyone, ABAYA is an inappropriate swimwear and it is prohibited in the water. There are varieties of modest swimwear available in our retail shop.
19- Is jumping, running/horseplay allowed in and around the lazy river/pool/waterpark?
- Running, jumping ropes, and other forms of horseplay are highly prohibited in and around the lazy river/pool/attractions/waterpark. We highly recommend that guests refrain from doing this and also that, parents and guardians restrict their kids from running or involving in horseplay.
20- Are DIAPERS a must for kids?
- Waterproof Diapers are a must for kids who are non-potty trained. This measure has been put in place to avoid water contamination and the closure of the attractions.